Inquiries about our Products (Healthcare Professionals)
Please check this FAQ before making your inquiry.
How can I inquire about your products?
For inquiries about our products, please call our Product Information Center at the number given below.
Where can I find detailed information about the products that are manufactured or marketed by you?
Information about our products are published on our portal for healthcare professionals (in Japanese only).
Inquiries about our Products
Product Information Center
|09:00–17:30 (JST, excluding weekends, public holidays, and other rest days)
- Calls to our Product Information Center will be recorded to ensure the appropriateness of our call handling.
If you call us, your personal information may be used for the following purposes:
- To consider, investigate, and respond to your inquiries and messages.
- To notify or inform the company that manufactures/markets the relevant product and other companies we have partnered with.
- To notify or report to the relevant regulator.
Please note that we are unable to respond to inquiries concerning specific illnesses or treatments and other inquiries relating to medical practice.
- Our response to your inquiry will in principle be given over the telephone.
- If you wish to contact us outside the opening hours, please use the Inquiry Form.